Shipping Policy
All orders are processed within 2 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping Rates and Estimates
For countries abroad we use a New Zealand based international delivery company Wine Collective Direct (WCD). Delivery service fees cover all cost of delivery to your door. Full terms and conditions found on https://www.winecollective.direct/
Bottle prices displayed on WCD include shipping and taxes. They have two shipping carton sizes which provide the best economy of “per-bottle-price”, below is a summary of the combined shipping, taxes, service fee for each bottle size. Brennan Wines works hard to ensure the bottle prices displayed on WCD match those in the cellar door. Shipping rates may vary slightly when there are major changes to exchange rates and or tariffs.
Country | 1 to 9 Bottles | 10 to 15 Bottles | Shipping Timeframes |
Australia | $115 | $135 | 3 weeks – Air |
China | $300 | N/A | 3 weeks – Air |
Hong Kong | $105 | $125 | 3 weeks – Air |
Japan | $310 | $390 | 3 weeks – Air |
Singapore | $290 | $335 | 3 weeks – Air |
South Korea | $506 | N/A | 3 weeks - Air |
United Kingdom | $230 | $275 | 10 weeks - Sea |
USA | $225 | $250 | 4 weeks - Air |
All prices are in NZD | |||
Local Delivery
Free domestic delivery is available for all orders
In-store Pickup
Local pickup is available at our Cellar Door. After placing your order either select local pickup at checkout or leave us a note. Your order will be prepared and ready for pick up within the same business day.
Cellar door hours are 11am to 5pm, Monday to Sunday.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at cellardoor@brennanwines.com with your name and order number, and we will look into it for you.
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. Please ensure you’re PO box can receive large items before ordering.
Refunds, Returns, and Exchanges
Our policy lasts 30 days.
Should an item you receive as part of an order from Brennan Wines contain a fault, the product/s should be returned directly to the winery. If the product is a wine, it should be returned with remaining wine left in the bottle for analysis. A replacement bottle will be sent to the customer upon receipt of the faulty wine. No monetary refund will be offered.
Please Note: no refunds are offered if customers simply change their mind about the product purchased.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
In the event that your order arrives damaged in any way, please email us as soon as possible at cellardoor@brennanwines.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at info@brennanwines.com